Hrm634 week 5 responses | HRM634DLAU1P2021 Planning and Staffing | Park University

Respond to 2 peers. Include at least 2 outside sources in your postings for full credit. 

Larry Fowler

 1.  Annika wants to implement a customer service test for her store. You compared two and found the following validity correlation coefficients: Test 1=.15, Test 2=.75. Annika prefers Test 1. Why do you recommend Test 2 over Test 1? 

Test 2 has a different validity correlation coefficient than Test 1. However these tests have different factors and results based on these results going forward.  Test 2 also gives a different option than the option Test 1.  Test 1 has a different possible outcome based on these results.  Technology has also given rise to  more available data on individuals and new tools that enable organizations to mine these data for competitive advantage (Pulakos & Kantrowitz, 2016).  

       Customer service is important because companies look to retain customers and learn about their needs and exceed their needs.  Customer service reviews also factor into both Tests as this company looks to evaluate to where they can improve the customer service experience.  

Zakkiyya Kelly

2. After implementing the customer service test, you found it results in disparate impact in gender. When would it be acceptable to use a measure that predicts job success, but that results in adverse impact?

Disparate impact in gender, or gender discrimination is not acceptable or condoned within the workplace and should never be acceptable. The only reason I could think of for when it would be, is to perhaps compare qualitative and quantitative statistics of job success between the company’s male and female employees, or to perhaps compare job retainability statistics between the two genders. It is against employment laws and EOC laws and policies to discriminate in employment. Gender discrimination may exist in various dimensions which include hiring discrimination, differences in salary and wages, discrimination/differences in promotion and inequity related to different goods and facilities provided to different gender (Abbas, 2011). Gender discrimination affect on employee productivity at a 95% confidence level which explained strong association between gender discrimination and employee productivity (Abbas, 2011).

For any business to predict the job success of an employee, this may present more difficult, as human behavior is something that may be observed, but predictions may be unforeseeable. Burnout, work stressors, work conflict, unhappiness in the job (over time), and work/home imbalances may affect an employee’s performance over time, or they could remain enthusiastic and productive during the remainder of their time on the job. The validity coefficient is a number between 0 and +1 that indicates the magnitude of the relationship between a predictor (such as test scores) and the criterion (such as a measure of actual job success) (Phillips, 2020, p.319). The validity coefficient is the absolute value of the correlation between the predictor and the criterion (Phillips, 2020, p.319). Because jobs and people are complex, a single measure can never fully predict what a person’s job performance will be because success on the job depends on so many factors. Therefore, validity coefficients rarely exceed .40 in staffing contexts (Phillips, 2020, p.319).  Several factors which could affect job success may include: Following the rules; Being courteous; Being a team player; Finding a mentor; Fitting in the with organization’s culture; Conquering negativity; and Finding a work-life balance (Goodwill Community Foundation, Inc., 2021).

Order a unique copy of this paper
(550 words)

Approximate price: $22

Basic features
  • Free title page and bibliography
  • Unlimited revisions
  • Plagiarism-free guarantee
  • Money-back guarantee
  • 24/7 support
On-demand options
  • Writer’s samples
  • Part-by-part delivery
  • Overnight delivery
  • Copies of used sources
  • Expert Proofreading
Paper format
  • 275 words per page
  • 12 pt Arial/Times New Roman
  • Double line spacing
  • Any citation style (APA, MLA, Chicago/Turabian, Harvard)

Our guarantees

We value our customers and so we ensure that what we do is 100% original..
With us you are guaranteed of quality work done by our qualified experts.Your information and everything that you do with us is kept completely confidential.

Money-back guarantee

You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.

Read more

Zero-plagiarism guarantee

The Product ordered is guaranteed to be original. Orders are checked by the most advanced anti-plagiarism software in the market to assure that the Product is 100% original. The Company has a zero tolerance policy for plagiarism.

Read more

Free-revision policy

The Free Revision policy is a courtesy service that the Company provides to help ensure Customer’s total satisfaction with the completed Order. To receive free revision the Company requires that the Customer provide the request within fourteen (14) days from the first completion date and within a period of thirty (30) days for dissertations.

Read more

Privacy policy

The Company is committed to protect the privacy of the Customer and it will never resell or share any of Customer’s personal information, including credit card data, with any third party. All the online transactions are processed through the secure and reliable online payment systems.

Read more

Fair-cooperation guarantee

By placing an order with us, you agree to the service we provide. We will endear to do all that it takes to deliver a comprehensive paper as per your requirements. We also count on your cooperation to ensure that we deliver on this mandate.

Read more

Calculate the price of your order

550 words
We'll send you the first draft for approval by September 11, 2018 at 10:52 AM
Total price:
$26
The price is based on these factors:
Academic level
Number of pages
Urgency