Deliverable 6 – value-driven operational processes

Scenario

Assume the role of the chief operations strategist for a multi-specialty health care organization. You have determined that the organization could benefit from creating a workforce management strategy for the purpose of optimizing staffing levels. With worsening staffing shortages in critical areas such as nursing and primary care physicians, there is a concern that staffing shortages will result in higher labor costs across the healthcare spectrum. This could pose a significant challenge to the goal of balancing costs, quality and access to care.

Instructions

Draft a memo to the CEO outlining a plan to develop a strategy for optimizing your organization’s workforce management strategy. Your memo should:

  • Describe the looming shortages of critical supply areas (nursing shortages, primary care physician shortages, etc.);
  • Explain the impact of the growing baby boom population on the system and how their complex needs may affect the cost, access, and quality of care;
  • Assess the use of analytics in optimizing recruitment and retention efforts for healthcare workers in critical roles;
  • Advocate for value-based strategies such as virtual care (telehealth) and other patient-support roles such as health educators and community health workers.

Conclude your memo with a discussion on how workforce management strategies and value-based strategies may improve operational efficiency.

Rubric:

Described the looming shortages of critical supply areas with specific examples and well-integrated, strong supporting information.

Explained the impact of the growing baby boom population on the system and how their complex needs effect it with strong supporting evidence.

Provided a thorough and detailed assessment the use of analytics in optimizing recruitment and retention efforts for healthcare workers in critical roles

Advocated for value-based strategies with specific examples and well-integrated, strong supporting information.

Discussed thoroughly how workforce management strategies and value-based strategies may improve operational efficiency.

All elements of a properly structured memo are present: Identifies the recipient(s), who is sending it, the subject line, the date, introduction, body, and conclusion. Professional in tone.

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