Assessment task 1: Knowledge Test
Required documents and equipment:
Instructions for students:
§ This assessment will be conducted in Computer lab with access to the resources listed above.
§ You must answer all knowledge questions as part of this assessment and submit answers in electronic copy. The assessor will verify the authenticity of the work by asking questions regarding the answers provided. You must satisfactorily answer all questions to be deemed Satisfactory for this assessment.
§ Be concise provide explanation according to the given word-limit and do not provide irrelevant information. Be careful, quantity is not quality.
§ Be careful to use non-discriminatory language. The language used should not devalue, demean, or exclude individuals or groups on the basis of attributes such as gender, disability, culture, race, religion, sexual preference or age. Gender inclusive language should be used.
§ When you quote, paraphrase, summarise or copy information from the sources you are using to write your answers/research your work, you must always acknowledge the source.
§ You are required to mention your name and student Id in either header or footer of the assessment document to be submitted.
Planning the assessment
Access all resources mentioned in required resources, either printed copies or access via the internet.
At the end of the assessment, student will be required to submit the following evidence on the same day of the assessment.
· Documentation must be submitted electronically.
Students response (to be completed by the assessor)
Explain the three major stages in the change management process.
Identify and explain five of the steps used in a communication strategy when communicating and embedding change.
Explain how organisational behaviour impacts change strategies.
Explain five ways the external environmental can impact change strategies.
Describe two components of a change management project plan.
List four examples of barriers to change and four strategies that can be used to address them.
Assessment Task 2: Project
Required documents and equipment:
· Learner’s notes
· Appendix 1 (provided by trainer/assessor
· Appendix 2 (provided by trainer/assessor)
· Appendix 3 (provided by trainer/assessor)
· Appendix 4 (provided by trainer/assessor)
· Appendix 5 (provided by trainer/assessor)
· Appendix 6 (provided by trainer/assessor)
· Appendix 7 (provided by trainer/assessor)
· Appendix 8 (provided by trainer/assessor)
· Appendix 9 (provided by trainer/assessor)
· Appendix 10 (provided by trainer/assessor)
· Appendix 11 (provided by trainer/assessor)
Instructions for students:
At the end of this assessment, you will be required to submit following evidence before due date specified by the assessor:
At the end of this assessment, you will be required to submit following evidence before due date specified by the assessor
o Change requirements report (Task One)
o Change management project plan (Task Two)
o Cost–benefit analysis (Task Two)
o Risk management plan (Task Two)
o Communication plan/education plan (Task Three)
o Strategy report to address barriers (Task Four)
o Report on implementing interventions and activities including the strategies for
embedding change (Task Five)
o Evaluation report (Task Six)
o Modified change management plan (Task Six)
· Completed and signed cover sheet for assessment.
Overview: (You can choose any other organisation as a topic for this assessment, which must be approved by assessor.)
Write a report that identifies the change requirements and opportunities needed to determine a strategic change and support organisational objectives. The report must include the above-mentioned evidence to submit. You may use the example scenario in Annex ix.
This Project has been split into six separate tasks. Please complete each task in the order they appear.
Analyse the internal and external environments for change and prepare a change requirement report:
a. Identify strategic change needs by analysing organisational objectives.
b. Review existing policies and practices against strategic objectives.
c. Monitor the external environment to identify events or trends that may impact on the
achievement of organisational objectives by conducting a PEST analysis (refer to the
template in Annex V).
d. Identify major operational change requirements due to performance gaps, business
opportunities and threats, or management decisions by conducting a SWOT analysis
(refer to the template in Annex VII).
Develop a change management project plan that outlines the change management strategy:
a. Undertake a cost–benefit analysis for high-priority change requirements and
opportunities you have identified.
b. Identify barriers to change by undertaking a risk management plan, including a risk
analysis (refer to the template in Annex VIII).
c. Determine resource requirements, such as human, physical and financial resources.
d. Chart time lines and schedules, such as by using a Gantt chart.
Develop a communication or education plan in consultation with managers and other relevant stakeholders:
a. Consult with relevant individuals to determine how you will promote the benefits of
change and minimize loss to the organisation. You may seek feedback via email, video
b. Organise and manage the activities required to deliver the plan, including time lines for
implementation. This may include managing the frequency of reports and
communications between relevant individuals.
Identify and respond to barriers to change as outlined in the risk management plan. This may include developing strategies that will mitigate risks and effectively respond to barriers.
Begin the change management process:
a. Implement the interventions and activities as set out in the project plan.
b. Carry out the strategies for embedding the change.
Prepare for the evaluation and review of the plan to achieve objectives and modify the plan where appropriate. This may include conducting a gap analysis and distributing an evaluation form to stakeholders (refer to the template in Annex IV).
The final documents you submit for assessment will be assessed using the project criteria provided.
All project criteria outlined must be covered satisfactorily for Part B to be completed satisfactorily.
You must complete the project unassisted by the assessor or other personnel but may refer to reference material as needed
Assessment Task 3: Observation
Using your analysis of the internal and external environments for change in the change requirement report, conduct a face-to-face discussion with stakeholders, specialists and experts to seek their input in relation to change requirements or opportunities:
a. Identify and consult with key stakeholders and other relevant people, such as by conducting a stakeholder analysis (refer to the template in Annex V).
b. Identify major change requirements and opportunities that support organisational objectives.
c. Review and prioritize change requirements or opportunities by speaking with relevant managers. This includes negotiating and maintaining effective working relationships.
Based on the change management project plan you have developed in Assessment A Task Two, present the mitigation strategies to the stakeholders. You will be observed interacting with the stakeholders to obtain agreement on the mitigation strategies that can be used to address identified barriers. This includes using appropriate questioning and listening skills to clarify information.
Based on the change management project plan you have developed in Assessment A Task Two, speak to managers to clarify and confirm information to implement the strategy:
a. Obtain approval on the change management process and reporting protocols.
b. Assign responsibilities and obtain resources for the project, such as human resources.
You will be observed consulting with relevant groups to obtain input into the change management process. This will involve discussions and questioning to clarify information and confirm understanding.
Appendix1- Assessment resource in simulated business environment
Australian School of Commerce will conduct this assessment in computer lab by setting simulated business environment which is safe and experiences typical writing field of work. The following resources will be made available to the learner:
Copyright: Instructions in this tool have been developed by NTA and Australian School of Commerce for sole purpose of use by Australian School of Commerce. Any part of these assessment instructions cannot be reproduced in full or part for without approval of Australian School of Commerce and NTA which holds authorship rights.
Appendix 2- Peer Review Form
[Insert your name here]
Use this peer review form to provide feedback to your colleague’s role-play performance. Please rate their performance in terms of the items listed below with applicable comments where necessary and return the form to your colleague upon the completion of the presentation.
1. The performance was organised according to the selected enterprise’s plans, policies and procedures.
2. The information was presented in a logical manner with insight into the correct process of leading and managing the workplace effectively.
3. The language used was clear and concise.
4. The performer had good eye contact with the audience and used positive body language.
5. The performer listened to questions and answered appropriately.
Comments (if any)
Appendix 3- Communication plantemplate
You can use the templates to complete Assessment A – Project. You may customise these documents to suit your needs.
(managers, clients, teams, etc.)
(location, equipment, etc.)
(slideshow presentation, video conferencing, etc.)
(hand-outs, presentation slides, statistical analysis, etc.)
Appendix 4- Gap analysis template
HR requirements to meet objectives
Gap – does the organisation have what it needs?
Outcome of not addressing the gap
Potential solutions to address the gap
Appendix 5 – PEST analysis template
Appendix 6 – Key stakeholder analysis template
Key stakeholder analysis
Date of analysis:
Name of stakeholder/company
Level of importance
Level of influence
Strategy for engaging the stakeholder
Appendix 7 – SWOT analysis template
Appendix 8 – Risk management plan template
Risk management plan
Level of access and restrictions:
Level of likelihood
Level of impact
Level of risk
Risk action plan
Lessons learned register
Appendix 9 – Example scenario
DrySeed Inc. is a large organisation that manufactures outdoor furniture. The company has been operating for 30 years and is based in Sydney. It now has 50 employees and is seen as a market leader because of its commitment to sustainability. DrySeed supplies to retail stores across Australia and to customers directly from its show room in one of its largest factories.
In 2001, DrySeed merged with a retail furniture company, hoping to expand its breadth of consumers as many of the stores were located in newly developed housing estates that attracted first-home buyers. Unfortunately, due to poor planning and communication, the merger was not successful. Thirty employees were impacted by the merger, either by a restructure and redesign of their jobs, or by a forced redundancy.
Operationally, DrySeed’s objectives include having all products meet their standard of excellence guidelines, including customer service, guarantee on workmanship and quality materials used in the manufacturing process. Management would also like to see 30 per cent of sales made online to reduce overheads.
DrySeed has recently come under new management. The management team that now reports to the board is significantly younger and more innovative than their predecessors. The new team believes the organisational objectives are strong, but that the processes and structures of the organisation need some work.
DrySeed’s key objectives are currently based around expansion. Management wants to expand sales to new customers by offering new product releases each year. They feel it is important to invest in research, and to follow trends in Europe and the US to ensure their products have the latest designs and are attractive to customers.
The majority of middle managers, such as supervisors and department managers, have been with the company for more than 20 years. They will have to implement changes with their teams. Some of them have already expressed they are hesitant to change due to having experienced the failed merger in 2001.
Appendix 10 – Sample continuous improvement policy
DrySeed continuous improvement policy
This policy describes our commitment to continuous improvement and the use of the define, measure, analyse, improve, control (DMAIC) quality system to perform process improvement activities or projects.
This policy applies to all employees of DrySeed – including casual, part-time, full-time, permanent and temporary employees. It is part of everyone’s role to continuously look for ways to improve processes and systems to ensure they remain effective and efficient.
Continuous improvement is an ongoing process of review and evaluation to find ways to improve processes and systems.
Continuous improvement forms part of DrySeed’s overall business philosophy. The
company is committed to the continuous improvement of policies and procedures. When performing improvement activities, you should:
· define an improvement project
· measure process performance
· analyse opportunities
· improve and control processes.
This process is referred to as the DMAIC quality system, which is outlined in the continuous improvement procedures.
Management is responsible for ensuring continuous improvement procedures are applied. The manager of the section or department in which the continuous improvement project takes place is responsible for supporting the project and removing barriers to success.
All employees are responsible for:
· Applying continuous improvement procedures in their work areas, as outlined by management in the relevant plan for each improvement activity or project
· Identifying and reporting opportunities for improvement.
Appendix 11 – Sample continuous improvement policy
DrySeed continuous improvement procedures
Continuous improvement forms part of the DrySeed overall business philosophy. It is part of every employee’s role to continuously look for ways to improve processes and systems to ensure they are effective and efficient.
Process improvement activities or projects should be performed using the DMAIC quality system:
1. Define an improvement project
To define an improvement project, take the following steps:
· Identify the improvement opportunity.
· Develop the business processes.
· Define critical requirements.
· Prepare a project team.
Someone at managerial level supports the project and removes barriers to success. This is usually the manager of the section or department in which the project takes place. The plan also includes a statement of how progress should be reported and who to report it to.
Tools to assist with this step include:
· gap analysis
· customer feedback
· process mapping
· action plan.
2. Measure process performance
Steps to measure process performance:
· Identify measures to evaluate the success of project.
· Develop a data collection method to measure process performance.
· Establish baseline Six Sigma to show the standard deviation for a process
Tools to assist with this step include:
· data analysis.
3. Analyse opportunities
Steps to take to analyse opportunities:
· Analyse the opportunity to identify a problem.
· Identify and validate the root causes.
Tools to assist with this step includes
· process mapping
· hypothesis testing
· fishbone diagram
· root cause analysis
4. Improve processes
To improve processes, take the following steps:
· Identify, evaluate and select the best solutions to improve processes.
· Develop a change management strategy to help the organisation to implement solutions and improvements.
Tools to assist with this step include:
· cost–benefit analysis
· project planning tools
· Change management tools.
5. Control processes
Steps to take to control the process:
· Understand the importance of planning and executing against the plan.
· Determine the strategy to ensure the targeted results are achieved.
· Understand how to disseminate lessons learnt.
· Identify opportunities for standardisation. Tools to assist with this step include:
· project planning tools
· Plan–do–check–act cycle.
We value our customers and so we ensure that what we do is 100% original..
With us you are guaranteed of quality work done by our qualified experts.Your information and everything that you do with us is kept completely confidential.
You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.Read more
The Product ordered is guaranteed to be original. Orders are checked by the most advanced anti-plagiarism software in the market to assure that the Product is 100% original. The Company has a zero tolerance policy for plagiarism.Read more
The Free Revision policy is a courtesy service that the Company provides to help ensure Customer’s total satisfaction with the completed Order. To receive free revision the Company requires that the Customer provide the request within fourteen (14) days from the first completion date and within a period of thirty (30) days for dissertations.Read more
The Company is committed to protect the privacy of the Customer and it will never resell or share any of Customer’s personal information, including credit card data, with any third party. All the online transactions are processed through the secure and reliable online payment systems.Read more
By placing an order with us, you agree to the service we provide. We will endear to do all that it takes to deliver a comprehensive paper as per your requirements. We also count on your cooperation to ensure that we deliver on this mandate.Read more