After reviewing the podcast, write an essay analyzing the scenario and addressing all of the checklist items below in a minimum of 2 pages (500 words), plus title and reference pages using APA format and citation style. Indicate the issues with the customer and the CSR in this podcast scenario.
For help with APA, see the Academic Writer resources located in the Academic Tools area.
There are three parts to an essay: Introduction, body, and summation.
* Remember to use at least 3 to 4 sentences in each paragraph.
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