Answer the following two (2) questions. Please submit your assignment by the due date in APA style including cover page. Maximum 1200 words.
Torres and Ronzoni (2018) write that customer satisfaction is, “the comparison of product and service performance to expectations” (p. 58) while, “customer delight is grounded on customer affect and the satisfaction of human needs” (p.58).
In your own words provide your interpretation of these two concepts, the benefits of customer delight, and an example of customer satisfaction and customer delight.
Torres (2014), as cited in Torres and Ronzoni (2018), suggests that customer delight is about positive emotions such as joy, thrill, and exhilaration. Torres (2014) suggests that one way we can delight customers is by creating an event that arouses these positive emotions. Further, Torres (2014) suggests that these emotions can be followed by an element of surprise or can be generated by an element of surprise.
Imagine you are working as a Front Desk Manager in a luxury hotel. Detail a delightful experience that you could create for a regular business guest who is bringing his spouse and two young children (6 and 10) on vacation to your hotel for the very first time.
We value our customers and so we ensure that what we do is 100% original..
With us you are guaranteed of quality work done by our qualified experts.Your information and everything that you do with us is kept completely confidential.
You have to be 100% sure of the quality of your product to give a money-back guarantee. This describes us perfectly. Make sure that this guarantee is totally transparent.Read more
The Product ordered is guaranteed to be original. Orders are checked by the most advanced anti-plagiarism software in the market to assure that the Product is 100% original. The Company has a zero tolerance policy for plagiarism.Read more
The Free Revision policy is a courtesy service that the Company provides to help ensure Customer’s total satisfaction with the completed Order. To receive free revision the Company requires that the Customer provide the request within fourteen (14) days from the first completion date and within a period of thirty (30) days for dissertations.Read more
The Company is committed to protect the privacy of the Customer and it will never resell or share any of Customer’s personal information, including credit card data, with any third party. All the online transactions are processed through the secure and reliable online payment systems.Read more
By placing an order with us, you agree to the service we provide. We will endear to do all that it takes to deliver a comprehensive paper as per your requirements. We also count on your cooperation to ensure that we deliver on this mandate.Read more