Second-Generation Knowledge Management
 

First-generation KM dealt with creating an environment in which knowledge could be shared and used for optimum results within a particular organizational framework. In comparison, second-generation KM helps an organization discover and recognize the most effective knowledge sources. Second-generation KM also helps an organization use that source to expand and rearrange the knowledge so that optimized results can be obtained.
 

Based on your reading for this week:
 

First-generation KM and second-generation KM differ in their approaches to strategies related to supply and demand versus the whole life cycle. With respect to this difference, discuss the advantages of second-generation KM over first-generation KM in no less than 350 words.

Resources that are to be used for this 

* Course Text: Collison, C., & Parcell, G. Learning to fly: Practical knowledge management from leading and learning organizations(Updated ed. with free CD-ROM). West Sussex, UK: John Wiley & Sons Limited/Capstone Publishing Limited.

o Chapter 6, “Connecting Sharers with Learners—Using Self-Assessment”
 

Chapter 6 explains the need of a common language that enables knowledge sharing within an organization. The chapter also describes how self-assessments can help people evaluate their level of competence. By assessing yourself, you are in a better position to set appropriate benchmarks and define your priorities in the workplace.
Focus on the river diagram and stairs diagram that explain how to analyze your assessment results.

o Chapter 7, “Learning from Your Peers—Somebody Has Already Done It”
 

Chapter 7 explains that peer-assist meetings and workshops help in sharing knowledge and developing alternative possible approaches to achieving specific targets. The chapter also presents, in detail, 12 steps that help in planning a peer-assist workshop. In addition, the chapter discusses the type of people who should be grouped together for a successful peer-assist meeting.
Focus on the summary and the various case studies pertaining to peer-assist meetings so as to understand their importance.

* Articles

o McElroy, M. (2002). The new knowledge management—C omplexity, learning, and sustainable innovation. (Excerpt). Burlington, MA: Butterworth-Heinemann, 2002. (see attached)
This article familiarizes you with first- and second-generation KM. The article suggests that unlike first-generation KM, which was technology driven, second-generation KM is more inclusive of people, processes, and social initiatives. The article also provides a description of the life cycle of KM and elaborates on the basic differences between first- and second-generation KM.
 

o McElroy, M. (2001, October). Second-generation knowledge management. Presentation at KMWorld 2001 Conference and Exposition, Santa Clara, CA (see attached)
This article provides an industry-standard reference model of KM and explains the critical differences between information management and KM. In addition, some examples of common KM initiatives are cited.