APA format. 3 paragraphs. YOU HAVE TO YOU THE SCENARIO. SEE ATTACHMENTS. SCHOLARS AUTHORS ONLY.
Review the case scenario included in this week’s media resources, and examine the process flow chart, cause/effect diagram, and Pareto chart related to the case scenario.
In the scenario, the nurse manager and the director of pharmacy blame each other for the error. The facilitator (quality assurance person) asks everyone to avoid blaming and focus on applying the tools to analyze the data and get to the root cause of the error. While all of these tools contribute, for this Discussion, select one tool to analyze.
THIS WHAT NEEDS TO BE INCLUDE IN THE RESPONSE:
Spath, P. (2018). Introduction to healthcare quality management (3rd ed.). Chicago, IL: Health Administration Press.
Chapter 4, “Evaluating Performance” (pp. 79-118)
Chapter 5, “Continuous Improvement” (pp. 119-142)
Chapter 6, “Performance Improvement Tools” (pp. 143-174)
Note: Although these chapters are previously assigned readings, please review them in preparation for this week’s material.
Yoder-Wise, P. S. (2019). Leading and managing in nursing (7th ed.). St. Louis, MO: Mosby.
Chapter 18, “Leading Change” (pp. 319-335)
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