As you review the case study “Opportunity Consultants, Inc., 2007,” consider OCI’s operations and problems. Think of factors that may be contributing to their poor results. Consider the turnaround team’s ideas for improving the club’s quality of work and what you would do if you were consulting with OCI.
Review the explanation of the “5-Whys” in the Weekly Briefing for this week. Also review the material on simple gap analysis. Think about how you could use these systems analysis tools to understand OCI’s options.
For this Assignment:
(Note: you should identify all high-level negative symptoms, then look for associated first-causes, then look for deeper root causes. The shape of your diagram will roughly look like the outline of a tree).
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