The reading materials for Week 3 are Chapters 6, 7 & 8 from Applying quality management in healthcare by Spath & Kelly (2017).
In this course, you will have completed a Quality Management Plan by week 5.
W3: Course Project Task 1
W4: Course Project Task 2
W5: Course Project Task 3
First, you identify a department or unit in a hospital such as ER, Pharmacy, or Lab. If you wish to use a medical practice to work on your Course Project, it is perfectly fine. By requirements, you are supposed to use the same healthcare setting for instance ER for your Course Project Task 1, Task 2, & Task 3.
Below are tasks to be completed in your Course Project Task 1. You are not required to discuss the Shewhart Cycle (Plan, Do, Check, Act) and root cause analysis (RCA).
I understand employee turnover rate or burnout is prevalent in any organizations; however, MHC6303 Quality Performance & Management is not a HRM course. Please identify a weakness for instance long wait time in ER that you can work on process improvement to implement quality management plan. Please review the course description, as below, carefully.
This course examines the quality assessment of both business practices and healthcare delivery focusing on outcome measurements, process/outcome relationships, and methods for process improvement. Quality management tools and techniques are reviewed with a focus on patient safety, clinical quality, care outcomes, and cost benefit analysis in patient care.
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